1chart is not saving the charts I create.

Rghill79

New Member
I’ve been experiencing some issue with the app not saving the charts I’ve created. I notice that when I power my iPad down or shut the app off that it will not save my new charts or changes I make to the old ones . Kinda frustrating, has anyone else ran into this problem?
 

Mark

Administrator
Staff member
Hi @Rghill79, yes, we’ve had reports of saving issues and are working to resolve the problem. I’ll follow up by email (tomorrow a.m.) to ask a few questions and see if we can determine specific steps to replicate the issue. Thanks for getting in touch.
 

djmexico1000

New Member
@Mark - I just emailed you, it seems to me that the charts are losing new info (i.e., not saving) only after shutting down and re-starting the ipad. I don't know if others are having the same problem? Cheers
 

Mark

Administrator
Staff member
@djmexico1000, thanks for the update. (Replied to your email a minute ago.) We'll do more testing around shutting down. We've got a planned fix in the works, but have yet to pin down exact steps to recreate the bug. Thanks for your patience.
 

Mark

Administrator
Staff member
Please see the following thread with info I hope will reduce risk of running into this issue, until we can squash this bug:

 
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djmexico1000

New Member
Please see the following thread with info I hope will reduce risk of running into this issue, until we can squash this bug:

Hi Mark - just following up on this, did the saving issue ever get resolved? I've been following the tips in the thread but not sure if its still an issue?
 

Mark

Administrator
Staff member
@djmexico1000, we've got a beta that resolves this issue. Still working through a couple of other bugs in the beta, but it won't be long until the next release.

In the meantime, the tips in this thread should do the trick.
 

Mark

Administrator
Staff member
Took longer than we hoped, but the fix for this bug is in 1Chart v2.1.9, currently in the app store and rolling out as a phased release to all current users over the next seven days.
 

djmexico1000

New Member
@Mark thank you and great to hear! Appreciate the effort and work that goes into these updates as new versions of iPad etc come out. Fantastic work for what I assume is probably a pretty small team working on this. Your work is noticed!
 
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